Notice of Data Breach
To Our Fans:
Goldenvoice takes the privacy and security of our fans’ personal information seriously. As some of you may have heard, Goldenvoice was recently the victim of a cyberattack that resulted in criminals accessing certain information you provided to us in relation to the Coachella Valley Music and Arts Festival, and Stagecoach: California’s Country Music Festival. For some of our fans, we do not have contact information that will allow us to contact you. If you have not received a notice from us about this incident, please read this notice to learn more about this incident and how it may affect you.
This incident relates to the unauthorized and illegal acquisition, by criminal hackers, of certain information collected at the Coachella and Stagecoach festivals and through the Coachella.com and Stagecoachfestival.com websites. The criminal hackers are believed to have accessed this information during the period of September 2016 to February 2017. As soon as we became aware of the security incident, we immediately opened an investigation, notified law enforcement and engaged a leading forensic IT firm. Shortly thereafter, the security vulnerability was remediated and the security incident has been fully contained.
What Information Was Involved?
The information potentially affected by this security incident may include your first and last name; email address; mailing address, birth date (if provided during Coachella.com registration); phone number (if provided); Coachella.com username; and any additional information you may have provided during wristband enrollment/pickup (such as a driver’s license or other form of identification). Our investigation indicates that the individuals did not have access to any payment or financial information, nor any of your passwords.
What We Are Doing.
Certain individuals may be eligible to receive identity protection services from AllClear ID for 12 months at no cost to you. These services include AllClear Identity Repair and AllClear Credit Monitoring. Only individuals with a driver’s license or other form of ID in our database are eligible to receive these services at no cost. If you believe you are eligible, please call 1-855-263-7376 to learn more, and to enroll.
We continue to investigate the security incident, in partnership with law enforcement and independent computer forensic investigators, to learn more and prevent a similar issue from occurring in the future. Though the security vulnerability has been remediated, we will continue to monitor the situation closely for any additional suspicious activity. Furthermore, we have applied important security updates to our systems and taken other proactive measures to help safeguard our services and protect your personal information.
What You Can Do.
To help protect the security of your information, if you are eligible, you can sign up for AllClear ID services as described above. In addition, please closely monitor your online and financial accounts (please see additional resources, below), and be aware that criminals may attempt to send you targeted emails seeking to obtain other confidential information from you (i.e. phishing scams), or may otherwise try to use your personal information.
Let us know if you see any suspicious activity on your Goldenvoice accounts, and always report any illegal activities to law enforcement or an appropriate government authority (see below for helpful resources). If you notice any unauthorized or suspicious financial activity, such as new credit applications, loans, or account openings, report it to the appropriate financial institution in addition to government authorities. Remember, Goldenvoice will never ask for your username, password, or other sensitive personal information via email. If you receive an email from us requesting this information, do not open any attachments and do not provide any personal information. If you have concerns or suspicions about an email from Coachella, Stagecoach, Goldenvoice, or any of our other festivals, please contact us at email@example.com.
Although our investigation indicates that account passwords were not affected, consider taking a moment to change any old, reused, or insecure passwords and remember to follow appropriate security practices when managing your online accounts. More information on creating strong passwords can be found on the Department of Homeland Security’s website: https://www.us-cert.gov/ncas/tips/ST04-002.
For More Information.
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.
Most importantly, we sincerely regret any concern this security incident may cause. Our fans are the most important part of Coachella, and we value your trust and understanding.
FOR FURTHER CONCERNS PLEASE CONTINUE TO OUR SECURITY INCIDENT FAQ’s
IMPORTANT INFORMATION ABOUT IDENTITY THEFT PROTECTION
Please sign up for identity protection services through AllClear ID, as described in the notification letter under “What We Are Doing.” This service is offered at no cost to you. Additional information and resources are provided below.
You may obtain a free copy of your credit report online at www.annualcreditreport.com, by calling toll-free 1-877-322-8228, or by mailing an Annual Credit Report Request Form (available at www.annualcreditreport.com) to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit report, or request information on how to place a fraud alert or security freeze on your credit file, by contacting any of the national credit bureaus below. Remain vigilant for incidents of fraud and identity theft by reviewing credit card account statements and monitoring your credit report for unauthorized activity. The contact information for three major credit bureaus are as follows:
P.O. Box 740241
Atlanta, GA 30374
P.O. Box 9532
Allen, TX 75013
P.O. Box 1000
Chester, PA 19022
Contact Information for the Federal Trade Commission
In addition to the credit bureaus above, you may contact or visit the website of the Federal Trade Commission to learn more about how to protect yourself against identity theft, or how to place a fraud alert or security freeze on your account. The contact information for the FTC is as follows:
Federal Trade Commission, Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
Contact Information for State Government Agencies
You may also contact your state’s attorney general or state department of revenue, as there may be more information available at the state level. Residents of California, Rhode Island, Maryland, and North Carolina are advised that they may contact their local law enforcement agencies using the following contact information:
|Rhode Island Office of the Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Telephone: (401) 274-4400
|North Carolina Attorney General’s Office
9001 Mail Service Center
Raleigh, NC 27699-9001
Telephone: (919) 716-6400
Fax: (919) 716-6750
|Maryland Office of the Attorney General
Identity Theft Unit
200 St. Paul Place, 16th Floor
Baltimore, MD 21202
Phone: (410) 576-6491
Fax: (410) 576-6566;
|California Attorney General’s Office
California Department of Justice
Attn: Office of Privacy Protection
P.O. Box 944255
Sacramento, CA 94244-2550
Tel: (916) 322-3360
Toll-free: (800) 952-5255
How to Place a Fraud Alert on Your Credit Files
To protect yourself from the possibility of identity theft or other fraud, you may place a fraud alert on your credit file. The fraud alert helps to prevent someone else obtaining credit in your name. If you have a fraud alert on your credit file, creditors will contact you and verify your identity before they open any new accounts or change your existing accounts, but it should not affect your credit score or your ability to obtain new credit (although it may cause a delay in any applications or approvals). As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts, so you do not need to place alerts with more than one of the credit bureaus. To place a fraud alert, go to any of the following links and complete the requested steps:
How to Place a Security Freeze on Your Credit Files
If you wish to take more extensive measures to prevent new credit being opened in your name, you may consider placing a security freeze on your credit file. You should only place a security freeze if you want to prevent most parties from obtaining your credit report and prevent all credit, loans and related services from being approved in your name without your consent. Please consider that this may also impact or delay your ability to obtain certain government services, rental housing, employment, cell phone plans, insurance, utilities, and other services.
You will need to apply for a security freeze separately with each of the credit bureaus. The requirements to obtain a security freeze vary depending on your state of residence, and you may be required to pay a fee, provide your name and social security number, copies of important identification records (including a list of addresses, copies of government issued IDs, and/or utility bills), provide an incident report if you are a victim of identity theft, or take other measures as described on the credit bureaus’ websites. You may need to follow these steps for each individual (such as a spouse or dependent) who will request a security freeze. You can find more information regarding a security freeze at the following links, or by calling each of the credit bureaus at the numbers listed in this notification letter: