GOLDENVOICE FAQ

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I want to work for Goldenvoice! I want to intern for Goldenvoice. Where can I find the info?

Goldenvoice only accepts resumes submitted through our (parent) corporate website located here.  A current listing of available job openings can be found on that page. If none are listed, that means we don’t currently have any openings.

How can my band/DJ open for (insert any band name here)?

You’ll have to inquire through the headlining artist/band/manager/agent/label.  They dictate/decide the opening bands.

Where can I find the set times?

Try checking our facebook, twitter or instagram.   Or the venue’s facebook, twitter or instagram. Or the band’s facebook, twitter or instagram. Or try contacting the venue the night of the show.  Times are subject to change without notice.

Hi, I want to review a show or photograph a band at one of your shows! How do I get considered for a media/press pass?

Please email press@goldenvoice.com to inquire.

How do I buy tickets? How do I contact the ticketing company?

There may be several ways to buy tickets depending on the show. Please visit the event information page for the concert you are interested in. Click on the “BUY TICKETS” button to see who is selling tickets for that event.  If you’re asking about a festival, please visit the festival’s website.

The majority of our concerts are sold ONLINE through one of the following ticketing companies:

AXS  You can contact them for help HERE.
TICKETMASTERYou can contact them for help HERE.
TICKET FLY  You can contact them for help HERE.
EVENT SPROUT  You can contact them for help HERE.
FRONT GATE TICKETS You can contact them for help HERE.
ELEVATE / Festival Ticketing / Gingerbread Shed You can contact them for help HERE.

OTHER OPTIONS/PRO TIPS:

Often times you can save a few bucks buying in person.

VENUE BOX OFFICE:

Some venues offer sales through their own box office or a related venue box office, you should check the venue website.  You may even save yourself a bunch of fee’s buying in person!

For example:
You can buy tickets for Club Nokia shows at the STAPLES CENTER BOX OFFICE  M-F from 10am-5pm with NO service fees!
THE SHRINE sells tickets for Shrine Auditorium/Expo Hall shows on Thurs 12pm-5pm Cash Only.
THE WARFIELD BOX OFFICE is open Sunday 10am-4pm selling tickets for both Warfield and Regency Ballroom shows.

FOR THOSE OF YOU IN SO CAL:

AND you can buy tickets (while supplies last) for most of our Fonda, El Rey, The Novo & Shrine shows at Amoeba. CLICK HERE for list of shows.

For shows at the Fox Theater in Pomona, you can usually grab tickets at the GLASS HOUSE RECORD STORE  (they even have tickets for select Novo shows)

How do I check on my ticket order? How do I get a hold of the ticketing company? Help something went wrong with my order. I need help placing an order. I have an order related question.

The majority of our concerts are sold ONLINE through one of the following ticketing companies, where you likely landed when you clicked on “buy tickets”.  If you don’t recall, simply go back to where you bought them/tried to buy them, click on the buy tickets button and look at what company website shows up in the address bar.

AXS  You can contact them for help HERE.

TICKETMASTER You can contact them for help HERE.

TICKET FLY  You can contact them for help HERE.

EVENT SPROUT  You can contact them for help HERE. They’re also available via phone at 312-253-6542 from 9am-5pm CST Monday-Friday. (FYF FEST, BIG BARREL, FIREFLY)

FRONT GATE TICKETS You can contact them for help HERE. They’re also available via phone at
888-512-SHOW from 9am-9pm CST Monday-Saturday (COACHELLA)

ELEVATE You can contact them for help via email: support@festivalticketing.com to inquire or Phone: (855) 801-5706 8am-5pm PDT Monday-Friday (STAGECOACH FESTIVAL / CAMP FLOG GNAW CARNIVAL)

I have a FESTIVAL related question. I have a question about one of your festivals.

You need to visit the festival website.  The festival website has information, contact info, frequently asked questions, etc.  You must go direct.  Visit the festival website.

Why can't I find a show on your website?

Below are a few guesses:

  • No shows are currently scheduled for the venue, date, or band you’re searching for.
  • Goldenvoice only lists an event after all information is confirmed with
    artist management. Events are always listed in time to purchase the day tickets
    are put on sale.
  • Check the proper spelling of the artist, band, or venue. All words
    must be spelled correctly.
  • Make sure there is spacing between your words (i.e. Daft Punk, not daftpunk)
  • Try a different search method. Search by city or zip instead of band
    name or venue.

How can I get the presale password? HELP!

Well, if it’s a Goldenvoice presale, you best have already signed up for our weekly email newsletter.  It goes out every Thursday morning with whatever presales are happening that day through the weekend.  Sign up HERE.   You can also try stalking our twitter.   We’ve been known to blab passwords out there sometimes.

If it’s a radio station or band’s presale, you’d have to ask them.

What time zone is used for the show time and on sale time?

All dates and times are local.

How do I subscribe/unsubscribe to a concert calendar for shows in my area?

Click here to subscribe to receive our weekly concert calendar email plus alerts for presales, special offers and shows in your hood.

You can unsubscribe from this service at any time by visiting here, or clicking the unsubscribe link at the bottom of the concert calendar you receive.

How can I meet the band/contact the band?

Only the band or their manager/agent can arrange that. Did you try asking/looking on their facebook page?

How do I get directions to the show?

Directions for most shows can be found on the venue’s website.   You could also use google maps or any number of the useful driving direction mobile apps.

The show is this week and I don’t have my tickets, I’ve lost them, or they’ve been damaged. What can I do?

Please contact the ticketing company for the show you’re asking about as soon as possible to inquire. Scroll up to the “How do I buy tickets?” question for a list of ticketing company contact info.

For tickets purchased through Artist Fan Club or another organization you should
contact that organization directly for information.

What happens if my show is cancelled or postponed?

Please call the ticketing company for the cancelled or postponed show to inquire about
a refund or exchange.

Scroll up to the “How do I buy tickets?” question for a list of ticketing company contact info.

Check your confirmation email for the name of the ticketing company through which
your tickets were purchased.