GOLDENVOICE FAQ

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Why can't I find an event on the website?

Below are a few reasons or suggestions to help you with your search.

  • No performances are currently scheduled for the
    building, date, or artist you may have selected.
  • Goldenvoice will only list an event after all information is confirmed with
    artist management. Events are always listed in time to purchase the day tickets
    are put on sale.
  • Check the proper spelling of the artist, band, or building. All words
    must be spelled correctly.
  • Check to see you entered the proper Search Type and the corresponding
    artist, city, zip, or building.
  • Make sure there is spacing between your words (i.e. Celine Dion, not celinedion)
  • Try a different search method. Search by city or zip instead of artist
    name or building name.

How do I buy tickets?

  • Online – Buy Tickets link provided by aeglive.com
  • Phone – You may purchase tickets by calling the local ticketing service for the building. The number is often found on the building website provided.
  • Box Office – You may purchase tickets directly at the building box office. Check the building website for specific business hours.
  • Outlet – You may purchase tickets directly at a local retailer. Check the building website for local retail outlets.

How do I purchase accessible seating?

Accessible seating is available for sale through the official ticketing company for the event. Instructions vary by ticketing company.

Ticketmaster: visit http://www.ticketmaster.com/h/a_seating.html

Tickets.com: call (888) 397-3100

What time zone is used for the show time and on sale time?

All dates and times are local.

How do I subscribe/unsubscribe to a concert calendar for events in my area?

Subscribe

Click here
to subscribe to receive email alerts for Presales, Special Offers, and Events
in your area.

Unsubscribe

You may unsubscribe from this service at any time by editing your profile here
(http://http://pages.lv.enewsaxs.com/GV_Unsubscribe/),
or clicking the unsubscribe link at the bottom of the concert calendar you receive.

I am looking for employment information, where can I find it?

Goldenvoice only accepts resumes submitted through our corporate website located
at:

http://aegworldwide.teamworkonline.com/teamwork/jobs/default.cfm.
A current listing of available job openings can be found on this page.

How can I meet the band?

Only the artist record company, artist management, or artist fan club grant backstage
access or meet n’ greet opportunities. Goldenvoice does not handle artist access.

How do I contact the band for a donation, charity, or special circumstance inquiries?

Goldenvoice is unfortunately not able to grant or forward requests for donations, charity tickets, or request for special circumstances such as private meet n’ greets with or on behalf any band or festival. We suggest you contact that band directly through their official website, MySpace page, or Fan Club online, or contacting their Agent, Publicist, or Manager directly. Goldenvoice regrets we do not have the ability to help locate contact information for each band due to the large volume of shows offered.

How do I get directions to the show?

Directions for most shows can be found on the building’s official site.
Each event detail page shows the building name as a hyperlink to that building’s
official website. Directions may also be available on the official ticketing company’s
website for the specific event.

The show is this week and I don’t have my tickets, I’ve lost them, or they’ve been damaged. What can I do?

Tickets Haven’t Arrived

Please call the ticketing company for the event if you have not received your
tickets within 3 days prior to the event. They have information to track your
order and recommend a solution. Various buildings use different ticketing systems
of which the two most popular are:

Tickets Are Lost or Damaged

Please call the ticketing company for the event directly regarding lost or damaged
tickets. They have information to track your order and recommend a solution.

For tickets purchased through Artist Fan Club or another organization you should
contact that organization directly for information.

What happens if my event is cancelled or postponed?

Please call the ticketing company for the cancelled or postponed event to receive
a refund or exchange for that event.

Check your confirmation email for the name of the ticketing company through which
your tickets were purchased.

Several buildings operate their own ticketing system. If the event is not on Ticketmaster
or Tickets.com, please visit the specific building website for information.

Where can I find a seating chart?

Seating charts for most shows can be found on the building’s official site.
Each event detail page shows the building name as a hyperlink to that building’s
official website. Not all building websites will have a seating chart. Contact
the individual building for this information. Seating charts may also be available
on the official ticketing company’s website for the specific event.